Returns & custom orders

Most Cutting Edge products are made specifically for the customer. Because personalized products cannot normally be resold, custom items are generally final sale.

Our mistake or a defective item

If an item arrives defective, damaged, or different from the approved/order details because of our error, contact us promptly. We will review the issue and, when appropriate, repair, replace, or otherwise make the order right.

Customer-provided details

Please review names, wording, quantities, hat choices, patch colors, addresses, and other customization details carefully. We are not responsible for errors that exactly match information submitted by the customer.

Artwork and custom designs

If artwork needs clarification or preparation before production, we may contact you. Production may be delayed until necessary details are resolved.

Cancellations

If you need to cancel a custom order, contact us as soon as possible. Once materials have been ordered, artwork prepared, engraving started, or production begun, cancellation may no longer be possible.

If you have an order problem, include your CE order reference when contacting us so we can find the order quickly.